![](https://play-lh.googleusercontent.com/a-/ALV-UjXSRSaAgXdUO0PRYRC_zXgSwfF2u3AHkWyL-cQJyDsJUvbdXbfg=s32)
Rachel Lazerus
Terrible design. Both my spouse and I have the app on our phones, but if one of us logs in, the other is logged out. All of the units connected to a heat pump have to be on the same setting or none of them work -- so naturally, you can only change one pump's setting at a time. The latest update just says "fix known problems" -- which ones? If I was teachimg a class in how not to design an app, I'd use this as my example.
10 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjW6LwGqnGNN9I1W7f2cA9OQD2tlCy5oBU1XUtiZjRW6SyR-3fSATQ=s32)
Harprit Singh
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Update - 061024- The app has been uodated 2 times. Still not able to connect. I see the devices in the list but when I click on them to connect it just doesnt work. Useless. ------ Do not comnect with ACs. I have 8 Split units and I can not connect any of them. Tried changing every possible setting on router but still nothing. Sent two emails and nothing. Also, in the app I see all 8 ACs mac addresses but I do not know which AC is which as AC units dont have any MAC address written on them.
24 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXR5MJpIBrnwnYnM2_EgRQ_sN0omySnowOkx6iNadh4H5fMNJxO=s32)
Paul Nash
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Basically garbage. The app UI is terrible, and the concept of having to select a "region" is totally unnecessary. More importantly though, the AC seems to disappear after a few days, even though the unit itself thinks it's on wifi and the Wi-Fi network is working fine. Then you have to go back through the clumsy pairing process to reset everything. Horrible low quality software and they don't seem to be making it any better over the past year or two.
43 people found this review helpful