Rachel Morgan
When you scan a receipt, you can only get ten items for points. That is, if your scan is "readable", which fails more often than not (other apps do better about scanning!), and if your items clear. The 3 points for any item generally work, but be prepared to contact customer service for ANYTHING involving more points. I NEVER qualify it seems for surveys. Be prepared to take a really long time to cash out your points!
1 person found this review helpful
Josh Miskin
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New feature, "magic receipts" sucks. Rejecting perfectly good receipts and CS making it harder to submit tickets or dispute them. When you have an issue and you need to dispute a receipt so it can be reviewed it is so hard to get a hold of them you have to jump through hoops literally to do so and it started off as five points per receipt, then went to 3 points and now it's down to two, so it just keeps going down oh and all of that with no communication.
15 people found this review helpful
We are very sorry to hear your experience was less than stellar and we want to assist you further with your experience. We strive to be sure all members have a positive experience and we would appreciate any additional feedback you can provide and request you please reach out to our team here: https://help.mypoints.com/hc/en-us
Anjelica Edelbroich
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Update: They fixed whatever the issue was that made the app unusable. After a few months of having it uninstalled, I tried again, and it works. I cannot take surveys in the app, instead it just takes me home on the app. But glad it works again. Also wish there was a way to access score through the app or through mobile devices in general. It was okay, now won't even open. Just force closes constantly.
17 people found this review helpful
We are very sorry to hear your experience was less than stellar and we want to assist you further with your experience. We strive to be sure all members have a positive experience and we would appreciate any additional feedback you can provide and request you please reach out to our team here: https://help.mypoints.com/hc/en-us