![](https://play-lh.googleusercontent.com/a-/ALV-UjUZqQ7J4TC_7sFhXmKaBO3UbfUN3bY5myQYXM_1JUjErfFrPbN_=s32)
Johnathan Pena-Bonilla
I bought a tankless water heater 2 weeks ago, and it works great. Unfortunately, the wifi setup is not so easy. I'm not sure if the app or Android OS is the cause of disconnecting your smartphone with the wifi from the tank during setup. After reconnecting to the tank to finish the setup, you are led to select your wifi network, but the app won't recognize the password. I eventually had to set up the wifi connection using an iPhone. This app needs to be updated in order to fix this issue.
1 person found this review helpful
Rheem Manufacturing
05 June 2024
Hi Johnathan, I'm sorry you are experiencing issues with the app. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVeDeAdWGbZ06BAp3nNrZMjp9k8BKE_Ppr6rkWMFCytGfVYGL2MZw=s32)
Bryan Lott
App is terrible. Getting it to even connect to the thermostat is an exercise in frustration. If it loses connection, well, good luck to ya. A simple fix for the touchscreen thermostat would be to pop up a keyboard so you can type in your wifi info but nooooo, apps all the way. Really regretting buying Rheem and this stupid "integration" that doesn't work.
Rheem Manufacturing
06 June 2024
Bryan Lott - I'm sorry you are experiencing issues with the app. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXYIfM92K5Eu5ar-IzE6aSB4ZJa3wMIhpHYLq4EcqJEwUtGfoXi=s32)
Charles Daraghy
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Not sure when some changes were made, but, noticed my water was especially hot lately. I normally keep it at 119 and in eco. It was on 125 and performance when I checked. Also, a "schedule" with times and temps I would not have selected was created AND set to "follow". How can you make a default setting ON like that? Esp one that wastes energy and costs the customer money.
3 people found this review helpful
Rheem Manufacturing
23 June 2024
Charles Daraghy - Thank you for your feedback. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.