SAP Field Service Management

Name: SAP Field Service Management
Availability: InStock
Rating: 2.545454502105713 (1515 reviews)
Author: SAP SE

SAP SE

2.5

1.52K reviews

50K+

Downloads

Everyone

About this app

Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.

BENEFITS
• Send ETA, and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
• Real time optimization for better utilization in dynamic service environments
• Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
• Highly flexible checklist improving MTTR
• Improved visibility for real customer satisfaction and loyalty
• Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
• Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
• Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
• Full offline support when out of cell coverage gives you true mobility

Updated on

16 Jul 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.

This app may share these data types with third parties

Personal info, Photos and videos and 3 others

This app may collect these data types

Location, Personal info and 3 others

Data is encrypted in transit

Ratings and reviews

2.6

1.46K reviews

Timothy Colbert

18 July 2022

This app is constantly having issues but I am forced to use it for work. With every work order I close out, I have a hard time entering my time in - it always wants to do a AM to PM flip on me. Today's problem is that it automatically updated to a junk version - version 10.3.0, which my IT department told us not to use, but that email came out a little too late. Now, I'm not sure how to go back to the last version.

12 people found this review helpful

SAP SE

19 July 2022

Hello Timothy, we have contacted your IT department which has informed us, that an email on 18.07.22 communicated to please not yet update, as the release was still being tested by IT. The email was succeeded by another one, about 1 hour later, saying the release can now be used in production, no need to rollback anything.

Dan Juganaru

23 October 2022

The worst app ever with lots of horror issues. Last update worked half a day. Since then i'm trying to syncronize at different hours with no effects. Download-ing a lot of data, ERP user is missing, freezing app, consuming a lot of energy from the battery, using a lot of resources - even on a device with 8GB Ram. I tried to use it on 3 different devices : 2 android, 1 ios - wich are using last updates and i cannot use it !!!

8 people found this review helpful

SAP SE

24 October 2022

Hi Dan, if neither Android nor iOS work, odds are it's related to a configuration issue on your company or - another possibility: The database size. Please ask your IT department to file a support case with our IT Support or send us the name of your company so we can look into this further: sap_fsm_mobileapps@sap.com - thank you!

RAHUL

20 February 2024

Problem with the latest updation.... can't synchronize....coresuit cloud couldn't reached message shows.....pls provide another update with bugfix.

5 people found this review helpful

SAP SE

12 July 2024

Hi Rahul, Have you checked the latest version? If you still have issues, please email us at SAP_FSM_MobileApps@sap.com so we can assist you. Thank you in advance!