Telehealth by SimplePractice

SimplePractice

About this app

Attend your appointment without leaving your home or office, or car, or private outdoor spot. With Telehealth by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere. Start video appointments instantly, no login or password required.

Ratings and reviews

The app was working fine until a recent update a few days ago. The app now has a bug and frequently crashes, I believe the bug is now draining my battery and my S23 keeps prompting me to put this app in deep sleep mode. The app has multiple "participants" in the session, where there are squares but nobody is there. If I leave and join again, it's even more squares when I come back. It takes me 5-10 times to login because it keeps disconnecting. The app also keeps freezing.

Works great when you have signal. My problem is that the app stops when it's in the background. This is annoying when I want to read or share a document while I'm in a session. Can we fix that please. It has done this on all Android devices I've own. S10+/S23/Pixel Fold

I can see myself in the preview but when the clinician joins my video stops. The app says I have good-to-excellent signal strength. I've tried reinstalling it but that doesn't fix the problem. As others have said, the meeting gets cut off when the app loses focus, even just checking the notifications bar. Audio over Bluetooth is difficult to use, and switching audio devices within the app doesn't always work.

What's new

Thanks for using Telehealth by SimplePractice! Our app is updated regularly to ensure that you have the best experience. This new version includes multiple improvements for video appointments. For seamless access to video appointments, we recommend updating to this version.