Sarah Oliver
YOU CANNOT USE IRS SITE WITHOUT ID.me ACCT!! Don't screw up your information you provide, change devices or otherwise lose access to your account, as it's nearly impossible to regain access-especially if you change devices. Emails are AI generated responses. And it's ABSOLUTELY IMPOSSIBLE to get ANY kind of Live Assistance. I've been trying to recover mine for over a year. Still can't access my account on the IRS site because I can't get help to fix this one. U SCREWED ME OUT OF MY STIM $$!
2 people found this review helpful
Dana M
They don't help you when you ask for help. They will not elevate the call ticket or get you to a supervisor. Furthermore, they can close calls at their own discretion. I tried asking for elevated help in many ways and got ignored. When they don't know something, they will ignore you and kill the call ticket. I wanted to speak to a developer to ask them a question about a glitch I found in their software. No one likes problems, but that is the major way of making a product better. If your support options are faulty, then the product is too. They need to listen more because the customer support rep could not help me because she did not have a script for the broken issue I found in their software.
112 people found this review helpful
Renee Brubaker
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Worst app ever created. Got email saying test results are ready. But NOTHING comes up except to "schedule a testing", "register login", "download the my.wLlet app". If you don't have the results, don't tease the bear.
52 people found this review helpful