series limited
For me, I only have one question and a comment. Is the token app for only cooperate account holders or for everyone? In my case, it keeps telling me that there is no email ID/phone number on my account profile which I don't believe it's true because I receive emails and text messages from UBA. Secondly, it will be nice if the app can be improved on a bit. The UI is terrible to be honest. Thanks
158 people found this review helpful
United Bank for Africa Plc
03 September 2023
Hi, please email us a screenshot of the error you are facing along with your mobile number at +234 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com and UBAGroup on Facebook so we can look into this for you. We apologise for any inconvenience. Thank you.
Yusuf Usman
I will like to share what I experience in this app but because I was so happy to. I tried to install this app so many but is not taking me even to second step, I don't know what is wrong , but my question is don't we upgrade our transactions limit in the app like other mobile banking apps. I think they just want to tire customers their with this long process. Very unfortunate. I click 1 🌟 because you want to allow me to post unless with it but I regret on clicking because I was not satisfied
46 people found this review helpful
United Bank for Africa Plc
08 January 2024
Hi, we apologize for the difficulties you experienced while registering with us. If you would like some assistance or additional information, please contact us on +234 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com, and we will be happy to help you further. Thank you.
opeyemi adediran
Update this app and make it functional. I've not been able to register on it with my new phone, and therefore I'm unable to use it. It's a really innovative solution if you can make it work. Then you can charge a nominal annual subscription fee from users. Don't go backwards, all bec you want to generate revenue by making people buy hard tokens.
246 people found this review helpful
United Bank for Africa Plc
22 September 2023
Hi, we are sorry that you're having issues with the app. Can you write to us at cfc@ubagroup.com or follow @UBACares and @UBAGroup on Twitter and UBAGroup on Facebook. Kindly include a description of the issue you are facing. We will investigate immediately & solve the issue. Thank you.