One Onsite

Lessen, LLC

About this app

One Onsite by Lessen helps vendors and their technicians complete their facilities maintenance work orders successfully while collecting valuable information along the way.

With One Onsite, technicians can see the work they need to do for the day, read through relevant information around the issue, location and historical work done while effectively executing their work on-site with minimal disruption.

Some of the key features around this app include:

· Guided – With its seamless flow, simple language and focus on one task at a time, One Onsite is simple for the technicians to understand, and they require minimal training to use the app

· Informational – One Onsite provides information and photos around the work order, guides the technician to the location that they need to visit and provides relevant historical service information. It also helps the technicians understand what information needs to be provided to their back office based on the trade

· Efficient – One Onsite boasts of a vastly improved tech stack from its predecessor with better performance in offline and low connectivity areas, faster upload times and greater battery optimization

Ratings and reviews

New update ruined this app. Now when going from taking a picture of the location it goes straight into additional pictures and not before service picture. Meaning I have to completely back out of the job and go back in to try and get the option to even appear. And sometimes it deletes the pictures when I back out. So now instead of getting work done I'm sitting here trying to figure out how to make the app do what it's supposed to.

Something happened recently unable to upload photos from devices. Techs can no longer check out. Very irritating

The app keeps closing out. It doesn't allow you to click on the work orders

What's new

add link to photo label;
optimize in-app camera;
enable signature capturing;
optimize PVQ flow;
optimize refrigerant tracking workflow.