![](https://play-lh.googleusercontent.com/a-/ALV-UjUEfjgmhonB7TreKKS7RG5QSbauC0eXKNSOvuyAqjQg5haYLq8w6Q=s32)
English Cat
When I first bought it the live streams didn't work on my phone. I thought it was because my phone was too old. So I bought new galaxy note 10 plus and then the live stream was working well but now after Neos had update about firmwear, I can't see any live streams, but I can see all our camera's live streams using my old phone, the galaxy note 3.
Neos Ventures Ltd
2020년 1월 21일
Hi, I'm sorry to see this there is a workaround that works for most people. If you go to you phone settings and find Time settings, could you please ensure that your phone has permission to use network time. Hopefully that helps and you can get it sorted. ~ Dave