ServiceNow Agent - Intune
2,4star
37 avis
10K+
Téléchargements
Tout public
info
À propos de l'application
ServiceNow Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.
IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software.
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
NOTE: This app requires the ServiceNow Madrid instance or later.
EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310
© 2023 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software.
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
NOTE: This app requires the ServiceNow Madrid instance or later.
EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310
© 2023 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Date de mise à jour
La sécurité, c'est d'abord comprendre comment les développeurs collectent et partagent vos données. Les pratiques concernant leur confidentialité et leur protection peuvent varier selon votre utilisation, votre région et votre âge. Le développeur a fourni ces informations et peut les modifier ultérieurement.
Notes et avis
2,0
36 avis
Nouveautés
Fixed
• App crashes when app opens with Next Experience disabled
• Issues with external barcode scanners connected via Bluetooth
• Unable to copy fields on details screen
• Activity Stream crashes if a comment contains an IMG tag without a source link
• ‘Back’ button sends the user to the main list
• Now Assist flows in Mobile Virtual Agent does not support multiple genius results cards in carousel control
Detailed release notes can be found on the ServiceNow product documentation website.
• App crashes when app opens with Next Experience disabled
• Issues with external barcode scanners connected via Bluetooth
• Unable to copy fields on details screen
• Activity Stream crashes if a comment contains an IMG tag without a source link
• ‘Back’ button sends the user to the main list
• Now Assist flows in Mobile Virtual Agent does not support multiple genius results cards in carousel control
Detailed release notes can be found on the ServiceNow product documentation website.
