Now Support

ServiceNow

About this app

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.

With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID

Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​

EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310​


© 2022 ServiceNow, Inc. All Rights Reserved. ​

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.​

Ratings and reviews

I am unable to login to the app. I have to add instance URL(there's only 1 support instance url, why do I even need to add that URL) when I am trying to login and then once I proceed, I receive error "you are using mobile browser, unable to login".

I guess the app looks OK, but you shouldn't force people to use it when they try to access knowledge on browser. Page loads just fine to show article and then jumps to "you're using mobile so the page doesn't work" page. Also knowledge isn't opened automatically on the app when you access the site. Knowledge applet seems broken as it just fails to load the applet. I was forced to download the app to see articles and since the knowledge applet didn't work this didn't provide any value for me.

The technological leap from classic and the flexibility in terms of configuration is simply awesome. Clearly, the focus is on making things even better and that shows with every new version release.

What's new

Fixed
• The set state isn’t restored when users switch between tabs
• The notifications count is inconsistent
• A screenshot property isn’t working when the chatbot is open
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.