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Please accept our apologies for the inconvenience caused. Could you describe the issue you met in detail and report to us from CS app--Me-Feedback and attach some screenshots of the issue for analysis? You can also contact us via at asupport@camscanner.com. We'll try our best to find the solution. Thanks
You probably tested the premium free trial before using the same Google Play account, so you can't enjoy it again. The auto-renewal date, plan, price, etc. will be indicated at the time of subscription.
Pls cancel via from Google Play and send us the Google Play order receipt (including the order number) for the purchase at asupport@camscanner.com
The subscription won't be activated automatically. You may have subscribed to premium free trial service but didn't cancel during trial period. When subscribing, it will indicate it is an auto renewal service. Pls cancel it from CS settings->Account->Subscription or Google Play and send us the order receipt for purchase at asupport@camscanner.com.