Hi, we are very sorry for such destabilizing encounters you have been faced with. Is this something you've already contacted our Support Team about? If not, please contact us at apps@purevpn.com in order for us to help you resolve the issue. Your PureVPN Team
Hi, Apologies for the inconvenience. We would appreciate if you can email us at apps@purevpn.com with your account details so we can investigate the case thoroughly and solve it as soon as possible. Thank you for your feedback.