Dashboard

Mitel Android

Mayelana nalolu hlelo lokusebenza

Contact Center abaphathi njalo sendleleni. Badinga babe nombono zibe yindawo imisebenzi contact nomaphi lapho bekhona - ekhaya, emotweni, emsebenzini, kwasemini.
Faka OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard inikeza nokuqapha real-time kanye nokuphathwa OpenScape thinta Center amanxusa, amakhono, kanye nokuningi efonini yakho. It ikuvumela ukuba iqaphe isimo samanje OpenScape yakho Contact Center nokwenza izinguquko ezidingekayo ukuze ugcine imisebenzi yakho egijima kahle.
Kuba nje indlela engaba ngcono ukuphatha contact isikhungo sakho.
Yini ongayenza:
Gada futhi ulawule wonke izici ezibalulekile contact isikhungo sakho, kuhlanganise:
- Agent efingqiwe: Inombolo amanxusa ngemvume, ungene off, angomahlalela, away, matasa, esebenzayo
- Queue efingqiwe: Number of izingcingo sokulinda, call omdala, inombolo wathola, wamphendula, eshiywe dengwane futhi uqondiswe izingcingo
- Agent Isimo: Buka isimo real-time of bonke amanxusa kuhlanganise isimo sabo umzila, isimo nobukhona, abezindaba bhalisiwe, njll
- Queue Isimo: Buka konke othintana elinde zonke izinkampani zabezindaba atholakalayo like izwi, uphinde ushaye, imeyili, Twitter kanye Facebook kanye emgqeni ukutholakala, izinga lenkonzo, balahle isilinganiso nokuningi
- Shintsha isimo ewachitha i-ejenti (isb kusukela ayitholakali ukuba ungene off)
- Lungiselela okuyinto amanxusa ofuna ukuba kufakwe umbono
- Buka wonke amakhono etholakalayo agent ngamunye futhi asuse namakhono i-ejenti noma ukwabela amakhono amasha ku-ejenti
- Guqula emgqeni nemingcele on the fly: kusebenze izimemezelo eziphuthumayo, ulungise esiphezulu emgqeni ubude, nokuningi

Qaphela: Lokhu App yakhelwe ukusebenza nge OpenScape thinta Center futhi kudinga isofthiwe ezengeziwe ukuze unike amandla. Ukuze uthole ukwaziswa okwengeziwe olwenza lokusebenza, sicela uthintane noMphathi wendawo hlanganisa-Akhawunti yakho ye-

Yini entsha

Fix: Proper padding in Settings to avoid ActionBar overlap.