
Heidi Hallstrand
Complete garbage. I am very disappointed. I spent $20 on a consult fee and $10 for a device that won't even connect to my smartphone. When I went to contact customer support, there was no phone number listed, just an email. My husband and I spent almost an hour trying to get the device to connect; restarting my phone, turning the Bluetooth off and back on, and restarting the app... all while I'm having a migraine.
7 people found this review helpful
Theranica Bio-Electronics Ltd.
April 11, 2022
We would like to help you with your concern.
Please give us a call at Nerivio Cares at (937)‐637‐4846 Monday‐Friday 8am‐8pm EST.
Our contact information can be found:
in the Nerivio App under 'Help',
on our website www.nerivio.com, or
in the quick start guide that you received with your Nerivio Device.

Mike D
Great device, weird purchase model. It's really strange that I have to throw away this electronic device after 10 uses. It's also strange that it requires an app to function, when all the app does is start it and increase/decrease the intensity. It's also odd that it requires my precise location in order to start a treatment. Not a big fan of any of those things. I think the actual device may mildly help with my migraines though.
2 people found this review helpful
Theranica Bio-Electronics Ltd.
July 8, 2022
Thank you for your feedback.
We would love to assist you with your concerns.
Please contact us at Nerivio Cares customer support: support@nerivio.com or 1-866-637-4846 M-F 8am-8pm ET.

Taylour Steeves
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The product works great but pointless if the app never works so you can't use the device. I shouldn't have to unpair and repair the device every time I open the app. Contacted CS and don't expect any help if you have any reason for not being able to speak on the phone. They are not accommodating to deaf or mute persons and expect you to find someone to call for you. Apparently known issue with Samsung devices but no help if you don't speak on the phone.
2 people found this review helpful
Theranica Bio-Electronics Ltd.
August 25, 2022
We are sorry that you are having difficulties. We will reach out to you via email. Or you may contact us: support@nerivio.com