My Medibank

Name: My Medibank
Availability: InStock
Rating: 4.588235378265381 (27018 reviews)
Author: Medibank Private Limited

Medibank Private Limited

4.6

27K reviews

Everyone

500K+

Downloads

Everyone

Learn more

About this app

Better health means being better informed.

Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.

You can also use the Medibank app to:

• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.

To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

The Medibank Mobile App used to manage your health cover, wherever you are.

Updated on

Aug 5, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

26.7K reviews

Matthew Uliana

August 11, 2023

Clunky, unreliable, interface is not good. Text for the messaging part is really small and hard to read, and the last time I use it the app kept crashing while I was trying to have a conversation with someone. The automated response system is TERRIBLE ("Help making a claim" "Sorry, I don't understand what you're saying" 😡). Worst part is that there's no option for doing it through the website. So bad it's making me want to drop Medibank.

6 people found this review helpful

Medibank Private Limited

August 11, 2023

Hi Matthew. We're sorry to hear you've had some trouble chatting with someone via the Messaging service. If you still need assistance, please do reach out to mobile.feedback@medibank.com.au You can also use the Messaging service through the website by clicking 'Message us' here: https://www.medibank.com.au/contact-us/ - Grace

Orem Lotpelto

June 10, 2026

used to work with device pin to unlock. doesn't work anymore and needs the full password to be entered. it's getting more and more stupid with overboarding security requirements. Else we must use a same password for every app/website (very secure. literally the opposite of what wants to be achieved) or we have to carry around a book with 700'000 pages of passwords. it's ridiculous.

Medibank Private Limited

June 11, 2026

Hi Orem. The added security is there to help protect your account. We really appreciate you sharing this feedback. If you need help with login options or access, please reach out and we will support you. If you need any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/ Warm regards, Robin.

Ray Cashman

June 4, 2026

Probably the worst App in the history of apps!! Why in this day and age after giving it all the multiple permissions it asks for do you still have to manually sync your health data which only works less than half the time?? Just got a new phone and transferred the data and won't sync at all now 😡 They charge enough for cover, it's the little things that count in competitive markets. Time to start looking for a new insurer I think...

Medibank Private Limited

June 9, 2026

Hi Ray, I'm sorry to read about your experience. Can you please try disconnecting and reconnecting your Health app. If you are still experiencing an issue, please reach out to Medibank for assistance: https://www.medibank.com.au/contact-us/. - Kindly, Katrina