My Medibank

Medibank Private Limited

About this app

Better health means being better informed.

Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.

You can also use the Medibank app to:

• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.

To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

Ratings and reviews

Clunky, unreliable, interface is not good. Text for the messaging part is really small and hard to read, and the last time I use it the app kept crashing while I was trying to have a conversation with someone. The automated response system is TERRIBLE ("Help making a claim" "Sorry, I don't understand what you're saying" 😡). Worst part is that there's no option for doing it through the website. So bad it's making me want to drop Medibank.

I enjoy using this app a lot to see my limits and make claims on the move. The live better rewards are pretty good too, especially since it often pays 1/4 to 1/2 a year of my extras. the only reason I didn't give it 5 stars is it is very annoying every time I click to register an activity to do, I get asked to turn on notifications. you should give a way to opt out of that, especially if you're activating 4 or 5 at a time.

I found my original review from 2017 where it continually kept hoing around in a loop and I gave it a 1 star review. With updates since it has improved considerably to the point where I can do almost everything in the palm of my hand without having to go in store. The security has improved considerably also. Consequently I have now increased the rating to a 5 but hoping that complacency doesn't set in without thought to some minor tweaks over time.

What’s new

This latest version has some minor improvements and bugfixes to help keep the app running smoothly.