OptumRx

Optum Inc.

About this app

The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy. Compare drug prices, view all your medications, and transfer eligible medications to home delivery. Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more.
Other features include:
• View member ID card
• Resolve home delivery order holds
• Manage account information

Search, compare and save.
With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you.

Send medications right to your home.
You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications.

Manage your Medicine Cabinet anywhere.
Easily manage your medications and orders on any device- whether at home or on the go.

Our Promises
There are some things in life we depend on. Medication is often one of them.
We promise to deliver simple ways to get the medication you need.

• Affordability
We help you find the medications you need at the lowest price available to you.

• Accessibility
Everything we do centers on getting you the medication you need, when you need it, your way.

• Advocacy
We'll be here to guide you any time you need us with compassionate care and a simple experience.

Ratings and reviews

In-app chat has been down for over months. The OptumRx direct phone number is conveniently missing from the app, and it's also not on the back of my insurance card, so I have to call the main United number and get bounced around like a ping-pong ball to take care of my prescription issues (which can't be handled by the app). It's always something with this mess.

I love the service (depending on the month) but the app is terrible. I go a week early to the docs to get my meds on time, and if you forget to check the app, you may miss that they need you to verify the address or confirm payment. Half the time the app is down, the other half you do the password dance because it doesn't save it for you, and the biometric almost never works. There's only been maybe 2 times I didn't have any problem, and the meds showed up without an issue. It's so frustrating

This app is non-intuitive. It is missing the most common information on the medication list such as remaining renewals and the last date the medication was ordered. The most infuriating thing that it does is log you off if you change focus for just a second to, as an example, go to a provider's site to request a renewal. If you have several to do, you either have to write them down, or go to the PC where the problem doesn't exist.

What’s new

Prior Authorizations: Eligible members can now submit requests, check status updates, and get clear next steps—all in one place.
Spending Summary: Eligible members can now see their progress toward their deductible and out-of-pocket maximum in the More menu.
Bug Fixes & Improvements