nib

nib Health

About this app

Download the nib App to manage your cover or if you’re new to nib, sign up for a free nib membership.

Unlock everyday health and wellbeing support, discounts and more. 

For members with health insurance, you can: 
• Make a claim and check its status 
• Check your Extras to see how much you’ve got left to claim
• Search our healthcare networks to get the best value from your cover
• Manage your cover and update personal details

For members with travel insurance, you can:
• Update your personal details
• View and download your policy documents
• Submit your travel insurance claims online

Plus, those with a health insurance policy or a free nib membership can:
• Unlock access to nib Rewards and save with offers from major brands
• Book telehealth or get a medical certificate
• Get treatments delivered to your door
• Try our online health check and skin check for personalised insights
• Check your symptoms in minutes and get recommendations on what to do next

Ratings and reviews

The app is so damn glitchy and buggy it's actually unusable. The last few times I've gone to use the app it hasn't worked. Uninstalling and reinstalling does nothing. I never used to have any issues with the app but now I can't even access any part of the app.

full of irrelvant information. try to find a practitioner and most of the ones on their list left the organisation. their lists are so out of date

A big warning shows on the app when payments are overdue. I clicked on it, selected the one-off payment method, entered new credit card details for the payment, finalised it, then went back to the home screen. The warning was still there. I thought the payment hadn't worked (I don't remember seeing any confirmation), so went through the whole process again. Got a confirmation that time. Warning was still on home screen. Checked bank account and saw that I had paid twice. Ugh. Please fix the UI.

What’s new

We make regular updates to the nib App to continually improve your experience as a member. In this release, we’ve been busy bringing you performance improvements and bug fixes.