nib

nib Health

About this app

Download the nib App to manage your cover or if you’re new to nib, sign up for a free nib membership.

Unlock everyday health and wellbeing support, discounts and more. 

For members with health insurance, you can: 
• Make a claim and check its status 
• Check your Extras to see how much you’ve got left to claim
• Search our healthcare networks to get the best value from your cover
• Manage your cover and update personal details
• Make authenticated voice calls to customer support

For members with travel insurance, you can:
• Update your personal details
• View and download your policy documents
• Submit your travel insurance claims online

Plus, those with a health insurance policy or a free nib membership can:
• Unlock access to nib Rewards and save with offers from major brands
• Book telehealth or get a medical certificate
• Get treatments delivered to your door
• Try our online health check and skin check for personalised insights
• Check your symptoms in minutes and get recommendations on what to do next

Ratings and reviews

Every time the app updates, I have to log in again. The login process is slow, and if there is no reception where I am at the time, well too bad. I get caught out way too often. The app is slow to respond in general on a Galaxy S23 which is not old enough for the drama this app causes. Do better.

This app is terrible i cannot even log into it it gives me a three digital no's and I still cannot get in to it, it is so frustrating just fix this

A big warning shows on the app when payments are overdue. I clicked on it, selected the one-off payment method, entered new credit card details for the payment, finalised it, then went back to the home screen. The warning was still there. I thought the payment hadn't worked (I don't remember seeing any confirmation), so went through the whole process again. Got a confirmation that time. Warning was still on home screen. Checked bank account and saw that I had paid twice. Ugh. Please fix the UI.

What’s new

We make regular updates to the nib App to continually improve your experience as a member. In this release, we’ve been busy bringing you performance improvements and bug fixes.