Soft10

Smart Soft and Services MMC

About this app

Soft10 is a comprehensive omnichannel communication and CRM platform designed to help businesses of all sizes manage every customer conversation in one place. Our system brings together WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, and email into a single, unified inbox — so no matter where your customers reach out, every message lands in the same screen.

Manage all conversations:
You can answer every customer from one platform — no more jumping between apps. Your team responds faster, saves time, and never loses a message again.

Know your customer:
Every conversation, note, and tag is saved in one unified profile. When the same person writes from Instagram today and WhatsApp tomorrow, you still see their full history in one place.

Your second Agent:
Yes, you can build and customize your own AI assistant. It answers repeating questions 24/7 and hands the chat to a human whenever needed — which means no more missed messages.

Turn chats into sales:
With a visual sales pipeline, you track every lead stage by stage on a simple drag-and-drop board. No opportunity slips through the cracks.

What’s new

Added platform-based message categorization on the chat screen.
Added quick actions by long-pressing chat items.
Improved the visual appearance of the chat screen.