MyProximus

Proximus

About this app

All of Proximus in your pocket!

With the My Proximus app, you stay in control of your products and services anytime and anywhere. In a nutshell, it allows you to:
• keep track of your monthly data usage, calling minutes and text messages, or check your credit balance;
• buy an additional mobile data volume if you have exceeded the data volume included in your mobile subscription;
• consult and pay your bills directly via the app;
• check or change the rate plan you have subscribed to;
• order mobile or TV options and manage those you have already activated;
• top up your or a family member's Pay Go card;
• view any appointments you have made with one of our technicians;
• keep track of your orders;
• manage several accounts;
• easily manage the details linked to your account: change your profile photo, access your confidentiality settings, etc.
• get access to exclusive deals and contests with Enjoy
• discover additional services for your smartphone (insurance, recycling, etc.)
• use additional practical services (mobility, energy, etc.)
• easily find a solution to your problem thanks to our different support channels: chat, FAQs, helpline, tutorials, etc.

Thank you for your support and suggestions! Your feedback is very important to us and allow us to make the right improvements to our app. 😊

Ratings and reviews

In the middle of the process of adding a data bundle it asks me to rate the app. I finish setting the bundle and see I've been charged twice. I use the in-app contact form, but the chat bot is completely useless. I ask to speak to a rep, but after 48 hours (without about response from them!) it tells me I'm inactive and they will close the chat. I typed "I'm still waiting" every day to keep the chat active, but after a week they force closed it anyway. No response. I'm switching providers.

There is always something wrong with this app. Suddenly I only get to see my own phone and when I click "become an administrator" (which I am with my account) I get an error and do NOT get to see the products I manage. Yet again an issue with this app in a long list of issues I've had with this app. Rubbish programming!

App logs me out every week and even tho I am 100% sure of my password it doesn't work half the time after I triple check it. It is extremely slow to load. Embarrassing for a telecommunications company.

What's new

We updated the app to solve an issue affecting part of our users who could not see all their products and could not access their invoices.
We will continue to monitor the situation closely to provide the best experience to all users.