Proximus+: telecom and more

Proximus

About this app

Welcome to Proximus+, where your telecom and lifestyle needs meet in one app. With its intuitive interface and dynamic features, managing your daily routine has never been easier.

Make the most of all your Proximus products and services with a few taps! Stay connected and take control with features like:
• Easy bill management: View, download, and pay your bills securely from anywhere, anytime.
• Real-time usage tracking: Monitor your data, calls, and SMS usage to stay within your plan limits.
• Product & service monitoring through one single interface: In case an issue is detected, follow our step-by-step digital guide to find a quick resolution.
• Customizable options: Add new TV options, extra data, or device protection with just a few clicks.
• 24/7 Customer support: Get immediate assistance through our Proximus Assistant.
• Overview of all benefits for Proximus customers under Proximus for You.

But that’s not all! Proximus+ offers a wide range of features to enhance your daily life, including:
• Cashback & deals: Unlock personalized cashbacks and reduction codes when shopping online or at partner stores. Participate in contests to win amazing prizes.
• Smart mobility solutions: Simplify travel with parking management, public transport tickets, and navigation tools directly from the app.
• Energy management: Track and control your energy consumption with smart insights and get the best energy rates.
• Local events finder: Discover exciting events and book restaurants in your neighbourhood.

Why Choose Proximus+? To benefit from an all-in-one app with a personalized experience: a dynamic home screen that adapts to your unique needs, making everything accessible in one place, with tips and notifications tailored to your situation.

And all of this for free, for both Proximus customers and non-customers.

Download Proximus+ now and manage your Proximus services and your daily life from one single place.

Ratings and reviews

In the middle of the process of adding a data bundle it asks me to rate the app. I finish setting the bundle and see I've been charged twice. I use the in-app contact form, but the chat bot is completely useless. I ask to speak to a rep, but after 48 hours (without about response from them!) it tells me I'm inactive and they will close the chat. I typed "I'm still waiting" every day to keep the chat active, but after a week they force closed it anyway. No response. I'm switching providers.

Utterly dreadful experience trying to use this app. It is cluttered with unwanted sales offers and totally irrelevant services. Why do you think I would be interested in mobility/parking products from my internet provider? It is almost impossible to find the information I want, and when I do the app is usually broken. E.g. trying to set up or turn off internet hotspot access. The UXUI design is terrible (especially the insane authentication steps). Truly a disaster of vision and implemention.

Very buggy, too complex just to see products. I have 2 products and 2 accounts. When I add the view on the second product, I can not see the first anymore even when switching views. Months ago, i got the reply that my issue was solved which is not the case. Thanks for the reply, not sure I want to break it again. I had to uninstall (clearing data was not enough) and then I could log with only one account, avoiding adding the second view. I have sent an email, please reply there for info.

What’s new

Experience the future with Wi-Fi 7
We’re the first in Belgium to bring you Wi-Fi 7 with our new Premium Box. The app enables faster, smarter control of your home devices for the ultimate connection.
Monitor your mobile usage: performance boosted and bugs fixed for a better experience.
Improved navigation: product tab issues resolved for easier browsing.