
Jason Williams
I had a trip that couldn't actually start because the break would not disengage. I was charged three minutes plus the booking fee to not go anywhere. And when I tried to use the support system, it just took me to the AI bot and I couldn't enter my issue. There should be a system to recognize when a trip doesn't go anywhe and not charge in that scenario. I didn't even voluntarily pay. I was hoping that a human would review the trip trouble-ticket. But 24 hours later, it charged automatically.
Hopp Mobility
November 6, 2025
Hi, we’re very sorry to hear about your experience. Please contact our in-app chat support so we can review your trip in detail and assist you further 🛴💚
/The Hopp Team

M S
this app is a literal robbery, when you book the scooter it doesn't tell you that you can only park in certain spaces. I had to travel double the distance just to park, basically spent 6 euro just to walk LONGER to get home. it's absolutely a scam.
1 person found this review helpful
Hopp Mobility
November 6, 2025
Hi, we’re sorry to hear about your experience. In some of our locations, the municipality enforces strict rules regarding where scooters can be parked, which we must follow. Please contact our in-app chat support so we can look into this further. We understand this can be inconvenient and truly appreciate your feedback 🛴💚 / the Hopp Team

Eleni P.
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the scooter was alright but the cover area and the availability of parking spots make them unusable. I had to go back to my original location to park the scooter as it was the closest one so essentially it provided me nothing but take my money. The chat function is also horrendous
Hopp Mobility
October 13, 2025
Hi there, thank you for your feedback and we're sorry about your experience. Some municipalities have strict parking rules that we must follow. We appreciate your understanding 💚