
Jason Williams
I had a trip that couldn't actually start because the break would not disengage. I was charged three minutes plus the booking fee to not go anywhere. And when I tried to use the support system, it just took me to the AI bot and I couldn't enter my issue. There should be a system to recognize when a trip doesn't go anywhe and not charge in that scenario. I didn't even voluntarily pay. I was hoping that a human would review the trip trouble-ticket. But 24 hours later, it charged automatically.
Hopp Mobility
November 6, 2025
Hi, we’re very sorry to hear about your experience. Please contact our in-app chat support so we can review your trip in detail and assist you further 🛴💚
/The Hopp Team

M S
this app is a literal robbery, when you book the scooter it doesn't tell you that you can only park in certain spaces. I had to travel double the distance just to park, basically spent 6 euro just to walk LONGER to get home. it's absolutely a scam.
2 people found this review helpful
Hopp Mobility
November 6, 2025
Hi, we’re sorry to hear about your experience. In some of our locations, the municipality enforces strict rules regarding where scooters can be parked, which we must follow. Please contact our in-app chat support so we can look into this further. We understand this can be inconvenient and truly appreciate your feedback 🛴💚 / the Hopp Team

Adrian Nimu
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Nice and new scooters with wide handle bars, large front wheels and front suspension, good breaks, but with slightly poor turning angles. Very poor area coverage (for now). Location is updated very slowly and because of this the service thinks you are in a slow zone or in a no parking zone. After reaching my destination I had to keep going to find an acceptable parking spot to avoid paying the extra €10, and that's because of the location services that did not update my location.
3 people found this review helpful