Lucky Mobile My Account

4.6
52.4K reviews
500K+
Downloads
Content rating
Everyone
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About this app

Manage your Lucky Mobile services right from your phone, on the Lucky Mobile network and on any Wi-Fi network. Using the app does not require data –you do however need data or a Wi-Fi connection to download the app.

What you can do with the app:

• Activate with an eSIM or a SIM Card
• Register for Automatic Top-Up
• Check your balance and Top-Up your account
• Manage your Plan and Add-Ons
• Monitor your usage
• Track your Lucky Rewards progress
• Chat with us
And much more
Updated on
May 3, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
App activity
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.6
51.7K reviews
Margaux
May 21, 2024
Application requires me to check info from other apps, but this app reset my progress, and it locks me out of applying until I call customer service. I also wasn't allowed to get into my acct until porting day, but my previous provider deactivated me already. Now I somehow ended up having 2 accts, 10+ msgs saying that my acct is suspended, and I got charged at the Bell shop for my porting problem, which customer service said could be solved for free. Also, offers in ads & app aren't consistent.
Did you find this helpful?
Lucky Mobile Canada
May 22, 2024
HI Margaux! We apologize for the experience you had. Allow us to extend our help by sending us your account details, and brief description of the issue via email at LuckyAppSupport@luckymobile.ca. Thank you!
Yee Fong
March 28, 2024
Lucky's auto top-up sucks. I just ported from Public Mobile. Their system takes your credits first and then charges your credit card for the remainder. The way it should be. Only allowing customers to set an amount in multiple of $5 to set the monthly top-up is frustrating especially when you have plans like $29 and $34. One will always have a credit of $1 added to one's account which one will lose if they port out and switch providers. Maybe that's Bells plan all along......extra profits.
13 people found this review helpful
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Lucky Mobile Canada
March 29, 2024
Hello! If you have any questions or concerns regarding the top up process please reach out to our team here: https://www.luckymobile.ca/support/get-in-contact/contact-us Thank you!
Ethan Freeman
April 23, 2024
this is single handedly the worst app I've ever installed. it practically forces you to enable auto top up by sending you through hell just to turn your data back on. I've spent 45 minutes trying to get it to work. it's own pop up notification to sign into the network doesn't even take you to the right page. you have to find it yourself. it gives you no direction or help. this app is terrible and I hope the company goes bankrupt. It's so violently convoluted for no reason.
1 person found this review helpful
Did you find this helpful?
Lucky Mobile Canada
April 23, 2024
Hi Ethan! Sorry for the trouble with the app. Allow us to help you further by sending us your account details, and brief description of the issue via email at LuckyAppSupport@luckymobile.ca. You may include a screenshot of any errors you encountered via the same email. Thank you!

What's new

We’ve fixed bugs and made improvements to make your experience better.