![](https://play-lh.googleusercontent.com/a/ACg8ocJEOR2NG4izkI4uKjDxQTBjnpnmL2svWsRtIW0lNFunqZHVig=s32-mo)
John Kleinman
This used to be a decent app, until 3weeks ago . Now l can't seem to get purchases verified thru the app on my cell phone, even though all information was verified when setting it up , and using the same bank debit card gor every purchase . Simplex can't get it done thru their Onfido company . I've tried email ,online chats,and notifying customer service . No thing has been fixed and l can't do anything with this app . I would rate them a (-minus 1000) if l could
Bitcoin Depot
June 20, 2024
Hi, we'd be happy to see what happened with your account. Please contact us at support@bitcoindepot.com.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWM1nCUuaMGmBwYdhpX_9jlR40v7mHszZh0g5ut8nq5aRY7WgdfDg=s32)
Rob Szarka
Although the ATM transaction itself did work, the way they list the price is misleading and their actual markup is very high. But what's worse is that the promo code they advertised here could not be redeemed because of an error in the form on their web page. I contacted them initially about this over a month ago, including full details and a screenshot and they've been "looking into" it ever since. No further communication. Additional emails to them ignored. Can't recommend.
128 people found this review helpful
Bitcoin Depot
October 23, 2022
Hi, we would like to chat with you with regards to your experience with us. Can you provide us your customer ID at support@bitcoindepot.com so that we can reach out?
There is a lot that goes into providing the convenience of converting cash to crypto, but we appreciate the feedback and aim to continuously improve the experience for our customers.
![](https://play-lh.googleusercontent.com/a/ACg8ocJFdA40h8uT7WKz4quC8nhGDtwFTmL_sGKR0YhCG-0J8GJS=s32-mo)
Hugh B
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Do not download this app !!! Do not use the Bitcoin Depot ATM !!! It is a ripoff !!! Although they disclosed a service fee of $3, they added on a markup of an additional 30% to their service fees, which was never disclosed on the screen or on the printed receipt !!! When I complained, they sent an email stating their additional fee could range from 17.3% to 50% of the transaction. The total fees amounted to ~35% !!! And, it took 2 hrs to post the transaction. This is a crazy ripoff !!!
5 people found this review helpful