The app keeps getting worse with every update. Dialpad is awesome in theory, but all the audio delays make us look so unprofessional. Never had these issues with any other service. I want it to work so badly yet there's always new bugs. The latest bug automatically answers the call if you don't pick up. How fun is that!!

Switching to Dialpad was one of the best decisions we've made for our small company.

This is the worst piece of software I have to use on a daily basis.Has so much potential. But falls short in execution and design. Extremely buggy difficult and half the time doesn't do what you need it to do. On top they made it so that you have to pay to use customer service. Who does that? The few times I got through to customer service they were unable to help or unwilling. Avoid this app as much as possible. It makes my job difficult every day.

They have deducted my money and took information from Google account now nobody replying . Worse app experience contact me immediately. I really don't want to put negative review if I get my money back .

Dialpad is the worst VoIP service I've come across. You get asked to rate all calls, which is a sign that we're all part of a big alpha test. All my calls were silent. Then they released a fix which made calls one-way, better, still useless. I'm in the UK, maybe it works better in the US.

The mobile app still says it "can't create contact" when you try to text someone you've never texted before. This bug has existed for over a year!

Can't perform basic functions like seeing what phone number is related to a call history.

The latest version unable to make call with Huawei P9 phone.

Terrible app. What a waste of my time.

Great service, always getting better.

Definitely improving. The HD voice (VoIP) mode seems to be choppy at times and I'm forced to switch to carrier calls. Wish it would gracefully switch between the two if wireless is low. The app shouldn't have to be opened in the background to work. Really like the redesign. Looks/feels much more focused and overall more clean. Looking forward to the new functionality coming in the near future and this app is definitely "getting there"!

The latest version 4 works with Wifi connection but shows No Internet Connection when connected to 4G mobile data connection.. what is going on here? The previous version seems to work fine....

Great app, but I wish there were an option to use HD calling while connected to WiFi and normal calling while not.

Brilliant conceptually, but application implementation buggy - will override Android settings and make dialing from SIM card carrier unavailable on Samsung Galaxy s7. Also, may "loop" if select carrier then hangouts. -------- Note: subsequent to posting above, received feedback from company which I appreciate, but unfortunately, were more focused on user interface (i.e. I needed to change a setting) as opposed to buggy behavior. Unfortunately, the buggy behavior persists, especially the loopback (going from Dialpad, to native phone dialer, back to Dialpad, and so on 2-3x before each call is placed). Nevertheless, the app worked just fine on my old Sony Z3, it just has some kind of issue with the Samsung. --------- Also note: the desktop app works perfect on my I-Mac. I'm not going to get rid of the service, but the app does need some work.

Buggy application, my phone rings when dialpad incoming call, but it just prompt for awhile and disappear, I can't answer the call because I could not find where to answer even I am in dialpad app, I still can't find any button to answer.

So far so good

COO

Horrible app!!! I absolutely hate it! I remove call forwarding to cell every day, and yet it reappears every day. Forward text messages is turned off, however I get text messages forwarded anyway. All is very delayed, no notifications appear in app (yes they are enabled). Just horrible overall! Using Samsung Galaxy s7... contacted support on 1/24 still waiting for a resolution.

Not working on Pixel XL. Can't hear anything when using HD Call (WiFi).

Very efficient in the workplace

I just deleted a recent comment about this app. It runs my entire company, they have done all they said, Josh is tech support has been on it. We are using the new call center feature, just go the new tablet feature. Going to start using the new Sales Force feature. This company has done everything so far promised and I look forward to recommending it to my consulting clients.

Nuisance Every time I tried to make a call it would interrupt me to ask me how I wanted to make the call. Unless I have the app open and dial in the app I intend to use my own phone not dialpad. No matter how many times I told it to default to my phone it kept asking. This was a real nuisance trying to do hands free dialing. The app seems invasive and assuming. I dislike it. It will not be going back on my devices if it can be helped.

Started out okay... This software lags on incoming calls, has zero tech support not sure where the company is going

When you reinstall the app or get a new phone it loses all your call settings. Call X number with my cell number and call Y number with my Dialpad number.

Tablets I can is my tablet now!!!I let's test this now I hope it works as good as my phone and pc

Every update is problematic. The recent release 9/19/16 interrupts the audio on my current call whenever there is an inbound Dialpad call. Love Dialpad's service, but the apps need closer scrutiny before release. Update 10/28/16. The most recent version affects ability to make 3-way calls on my phone's native dialer. Dialpad says it doesn't. But when I uninstall the app. everything works fine. Looking for another solution.

Beautiful app

My main dialer

Can't Sign Up Can't seem to sign in connected to my Google account.

Needs the option to permanently turn off number selection when making calls This works ok for my business needs, but it really needs the option to turn off number selection when making a call from the built in phone app. Not only is this annoying, but it is dangerous when using hands free calling via Bluetooth or Android Auto, as it requires you to take your eyes off the road and hands off the wheel to select the appropriate number to call from. Major oversight that needs to be corrected immediately.

I've been using Dialpad since April. This app has worked seamlessly for me until recently where I am unable to turn the rings to it off to my cell with the app and setup as a forwarding number. In the past that feature worked without issue. 5 star rating without this little issue. Have a current inquiry into their support team.

Love it. Love it, recommend it to all the businesses I support.

We have multiple lines for our business and wanted a VOIP solution to connect to a mobile phone. Let's say its been rocky since the beginning. The VOIP feature doesn't work if you activate it. By doesn't work, I mean when someone calls, it doesn't notify you of the incoming call until after they hang up or leave a voicemail message. The call quality is a hit or miss. I contacted customer support and their response is "we are fixing it" even though its been over 2 months.

Incoming Call Concerns When I get an incoming call, it shows in the notification bar. But it doesn't always give me the option to answer the call. If I tap on the notification, it doesn't take me to an option to answer the call. Maybe I'm doing something wrong.

Fails to make calls Using Android 6, the app has begun to cycle through the disallowed app and the phone when attempting to connect. Checked app permissions and all are granted.

Haven't been able to login Signed up by "requesting a free trial" never received an email confirmation. I can't even log in from the app... I tried calling customer service and after a very long wait time I was directed to leave a voice mail... really bad experience for a new user...

A work in progress Keep on plugging folks.

Love and use this app every day to manage my work communications!

Great App!

Gives me the freedom and flexibility to work anywhere at anytime while remaining fully connected.