
HiTek RedNek
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The new device is in the same room as the router, less than six feet away, and the app still can't find it during setup. Not "struggling." Can't. Then the QR code, its one shot at redemption, just sends me to download the app I'm already using. Scanning a code to open the app I'm scanning it from is a special kind of broken. Every smart home brand except BN-LINK manages to make adding a device painless. Whoever built this skipped straight to "ship it" and called it done.

Carl Carbone
Bought a 4-pack of Wifi outlets (08/23) and they all connected just fine. Never had an issue with the app or the outlets. After about a year, all of a sudden, none of the devices showed in the app, but one was still controlling a light. Nothing I do will make them reconnect. After I removed the last one from its outlet, it will not reconnect. Support from their help line is a joke. Bought Kasa plugs. So far, so good.
20 people found this review helpful

Ryan Cottrell
I bought smart plugs and got most of the way through setup, and as soon as the device was connecting to the Internet the app crashed. Since then I haven't even been able to open the app because it immediately crashes. Has happened dozens of times now. Absolute garbage products, app, and functionality. So not recommend whatsoever. Save yourself time and money and don't buy their stuff
9 people found this review helpful