
Nour21P
The time shown in the token information is 3 hours behind the actual time in Egypt. In order to have the OTPs actually work, I need to set my phone time 3 hours ahead of the actual time in Egypt. Otherwise the mobile banking app will just keep saying OTPs are wrong and the token will eventually get locked due to many wrong OTP entries and I'll need to call the bank to unlock & reactivate it. The CIB app is nice but this token time bug is too much of a headache. Please fix it.
Please send us your mobile number and your name on Google on this email: Socialmedia.support@cibeg.com, so we can contact you and resolve the issue you’re facing.

Adel Maraey Ali
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Hey Team! Thanks a bunch for helping out, especially to Kareem. He really went above and beyond to sort out that problem! Everything's great now, and I'm totally changing my app review to 5 stars from one, all because of Kareem's awesome work!
We are happy to be at your service. Thank you for your kind words.

Mustafa Ahmed (Safi)
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CIB OTP app opens the privacy policy web page and exits before even entering pass to OTP and copying it, and if I manage to reach the OTP, it is invalid. Edit: issue resolved through resetting the app and the OTP from customer service.
Please send us your mobile number and your name on Google on this email: Socialmedia.support@cibeg.com, so we can contact you and resolve the issue you’re facing.