Call Center Traffic Calculator
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About this app
The calculator uses Erlang traffic formula models for calculating the variables that best reflect the call center's queue or splits operations. The calculated results will output an array of data that tie a telephone service factors to the number of agents needed to achieve it.
You can also calculate for a 'calls per hour' data array to see how a set number of agents will be affected by varying call volumes.
You can also calculate for a 'calls per hour' data array to see how a set number of agents will be affected by varying call volumes.
Calculate the most efficient staffing needs based on your call center averages.
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Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
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What’s new
Added a 'Clear Values' button.
Removed the unnecessary edit field depending on what the user was calculating for.
Users can navigate to a help webpage on usage and definitions
Clarified some text descriptions.
Removed the unnecessary edit field depending on what the user was calculating for.
Users can navigate to a help webpage on usage and definitions
Clarified some text descriptions.
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About the developer
Pesystems LLC
ecklerpa@pesystemsllc.com
41943 Cherry Hill Rd
Novi, MI 48375
United States
+1 248-231-4086
