Not at all user-friendly! After flying for the entire day to get to Orlando from WA state, we sat outside Walgreens wasting a bunch of time trying to set this up in our rental vehicle. After I was done, it wouldn't me log in. I reset my password & still, nothing. After another 30 minutes, my husband was finally able to set the account up in his name. I know that everything the WA state government touches is total garbage but I had higher hopes for Florida. Turns out, it's exactly the same.
51 people found this review helpful
This app is terrible and the website doesn't seem to be any better. Purchased a Sunpass Mini at retail location but have not been able to setup new account or activate the pass. Tried multiple times on app, uninstalling and reinstalling. On the website I couldn't setup an account without purchasing a transponder. I guess I'll go ahead and put one our other vehicle if it shows up in the mail. For as many people as I guess use this service this seems ridiculous.
46 people found this review helpful
Have an issue where the app will not load once I've put my password in. Only thing it lets my phone do is "close all" once the blue circle starts going. I have uninstalled, reset my phone, tried on 3 different internet connections, and nothing. Worst customer service I've ever had the misfortune of having to call. Absolutely terrible app. I honestly don't understand why they can't just bill your bank account directly, without auto-pay snatching $10 minimum each time. Just debit my account ffs 😑
43 people found this review helpful