
donald noel
I wish I could give it a zero, then it would match the number of times this app has worked. 3 different phones. Install, doesn't work, uninstall, re-install. Hasn't worked a single time. Blue gets enough of my money every month, they should have one of the best apps out. Instead, the put out a product that absolutely will not work.
7 people found this review helpful
Blueprint Portal Developer
March 24, 2026
We apologize for the inconvenience. If you can reach out to us at digitalsolutions@arkbluecross.com with more details including your member ID, we can work to identify the issue.

Bobbie Campbell
Downloaded the app after talking with customer service agent, who emailed a link THAT WOULDN'T WORK. That should have been my first clue. But I went to the play store instead. After registering, I have yet to be able to access ANYTHING. An error message appears each time. I hope that means that improvements are being made! Agree with another reviewer that entering the birthday is far too time consuming! It's an APP and supposed to be easy.
36 people found this review helpful
Blueprint Portal Developer
February 15, 2023
We apologize for the frustration with the app. Regarding the date picker you should be able to tap the year in the calendar to open a spinning wheel to easily set your birth year. If you are still experiencing issues registering for an account, please feel free to email us at digitalsolutions@arkbluecross.com and we will be happy to assist you!

Donald O (Potato Lord)
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Edit: After an update, I can finally log-in. But now I can't even search for Doctors in my network. Going to the search function (at least I'm assuming it is a search function, due to the magnifying glass icon) leads me to an immediate dead end. It asks which insurance I have, then nothing. No more loading, back arrow in the top left doesn't work. At this point it would be more beneficial for me to not have insurance. At least then they won't be stealing money from me every paycheck.
8 people found this review helpful
Blueprint Portal Developer
January 31, 2023
We apologize for this inconvenience. If you are still experiencing this issue please email us at digitalsolutions@arkbluecross.com.