Rany Bechara
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Very bad app experience. The authentication barely works, not sure why they haven't fixed it with all these bad reviews saying the same thing. Update: lowering the rating even more cause i couldn't return the bike, due to an error with their system. Ruined my whole day and plans for the next day. Their emergency helpline is not really an emergency one if it closes at 6pm.
14 people found this review helpful
Ian Watters
It's mixed. The whole thing is terribly slow, even buttons on the hire stations don't respond for about 20s. I have no idea why I couldn't return the bike to one - there were empty boxes. The bike's gears are way too high - I cruise in 1st at about 15mph on them.. on the flat. 2nd is going downhill. ANY hill is major effort. There're no marks on the seat post for you to get the right height each time you unfold it. But it was very useful to be able to use one for four days.
23 people found this review helpful
Louis Selby
The bikes are great. The customer service on the phone is great. The app/docks are ******** terrible. If there is a problem with the dock door or the bike itself, be prepared to be standing around for an hour while you try to return the bike and get another, because it takes ages for the docks/app to register that you've taken the bike (or returned it), during which time you can't book to return (or hire a replacement). Massive inconvenience to me several times now.
21 people found this review helpful