Could be better Making changes is incredibly difficult. It never remembers orders if you have to change address. But it does get a pizza to your door, which is the most important thing!
Delivery speeds slowing Generally happy with the app. Unfortunately the store local to me have been very slow getting the order out to me on the last few occasions. Used to be reliable for speedy service, but there is a closer pizza restaurant i can collect from, quicker than recent deliveries.
Great ordering app Easy to navigate. User friendly. Different payment options. Only downside if you log in, changing the delivery address can be annoying.
The actual navigation, ordering and payment process is good. Where the app is highly misleading is the order tracking process. This seems to be updated based on average timescales, not on anything actually happening. We have had orders classed as delivered when they haven't been. I have gone to pick up orders that were classed as ready only to have to wait upwards of half an hour as it was busy and they hadn't been prepared, let alone cooked. The app sets unrealistic timescales and expectations that the local store is often going to find it difficult to meet. I don't mind waiting at busy times, but there seems to be no facility for a store to make sure this is known by the app. Not a difficult thing to sort out either which makes it even more frustrating.
Fine Does what it says on the tin but is very frustrating as you cannot change your delivery address from what it finds using your postcode (we live in a flat which is listed as 'flat 4-5'), add to this the uselessly low number of characters you are able to enter in the delivery comment section, means that literally every time we order the driver just cannot find us. I've lost track of the number of times I've actually had to go outside to find the delivery guy. Not good. Sort it out guys.
The app is brilliant. However sometimes the service and product isn't. I do like the app, nicely put together and intuitive to use. But, in the past 10 orders from my local store I've had about 4 wrong orders. I got a voucher in the post the first time. But since then I've had the wrong pizza and had to wait for some guy to come pick it up etc. You guys should really look into this.
This version includes some minor fixes and improvements to make your pizza ordering experience even better and:
● In Ireland you can now search for your address by Eircode
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