Had the activealert system when I was with my old department. Was an amazing asset. The options that it gives for pre plans and notifications that are non emergent were great. Knowing were personal was and who was available to respond and the time it takes for them to arrive was great. Would like to get my new dept on board with activealert.
4 people found this review helpful
Review for the previous version. The problem we have had is that when we pull up the map 90% of the time it shows directions to the wrong locations. Sometimes it's many miles in wrong directions. Not sure if this is the app or how the info is entered into the app but this a critical problem for our fire department. Latest version says this is fixed. If so, this will be a 5 star app.
20 people found this review helpful
February 19, 2019
Bob, are you still experiencing mapping problems? If so, our support team should be able to help. Please contact them directly by calling 541-223-7992, or sending an email to firstname.lastname@example.org.
Great Customer Service! The map function wasn't working on my android phone after the last update. I contacted tech support and they had me uninstall the app, restart my phone, then reinstall the app. Once the next tones dropped, the map function worked again. Easy fix and great assistance. We cover 400+ sq miles of a rural area so the maps are not always accurate and we've be directed to the wrong location at times (thankfully we know the area well enough). Otherwise, very helpful tool!
19 people found this review helpful