
Dionne Kirksey
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Unfortunately my hair stylist and nail tech use this app. It sucks! I have to log in every time even though I never logged out. None of my payment methods on file work. Always says error. I wish I could give it negative stars! No wonder there are so many issues. No update has been pushed since 2022! Ugh! Fix it!
2 people found this review helpful
Squarespace Inc
January 14, 2025
We're sorry to hear about these issues. Our Customer Support team can help resolve this case. You can create a ticket via our Contact us page here: https://sqsp.link/MlbC43
I also recommend contacting the business owner about the error message that appears when you try to pay. They can reach out to us on your behalf as well.

Tammie Lasiter
First few months I was able to view my appointments, but haven't been able to see any for over month now. When I submitted issue was told it was on the vendor. Vendor can see my appointments and purchases. Frustrating. I have to go through my email if I need to reschedule/change any of them. I guess should be happy I can atleast schedule on the app even if cannot see if on app afterwards. I've got a brand new Android and have uninstalled/reinstalled app and still appt viewing issue.
34 people found this review helpful
Squarespace Inc
June 15, 2022
Hi there! We'd be happy to investigate this further with you and the business owner. I have followed up to your previous inquiry via email. Please let us know how this goes in an updated review.

Renae Borrero
I love acuity online, but am glad I tested out the app before offering subscriptions to clients! It worked the first time...I created a mock client account to test out what scheduling would be like on their end. After coming back to it later, the app won't show any subscriptions or packages purchased, won't let me cancel/book appointments as the client, and keeps throwing out "network error", "error code 400", and "error code 500". Hard to recommend for clients to use.
10 people found this review helpful
Squarespace Inc
July 19, 2022
Thanks for getting in touch! We would be happy to help. To report this to Customer Support for assistance, please take a screenshot of the error displayed in the mobile app, then tap Report an Issue to submit that. Please let us know how your experience goes in an updated review!