Sourav Lohani
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Very bad mobile banking experience i had ever. Always it will show different balance amount, not the actual balance. After transferring the amount to somebody, most of the time it won't work, and the next day amount will get deducted. Sometime next day also will not deduct. Because of this issue facing too much problem in doing transaction and also doubt that if I'll do again, then it should not get deduct twice later. Headache Also after doing transaction, it never shows in the record in app
Abu Dhabi Commercial Bank
11 April 2024
Hello, we are very sorry you feel this way. We'd love to take a look at the issue, kindly share your contact number at appreview@adcb.com and we will be happy to help you further.
M.A
David Gresham
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I was in the Philippines in Feb and suddenly I couldn't use the fingerprint to log in. I also couldn't set up the token for logging in until I got to Dubai. After two weeks in Dubai, I'm now in the UK and although I can get a token, I enter it, and it says "Access Denied"; so I'm relying on family in Dubai to send me screen shots. Not acceptable especially with a four hour time difference. It's described as useable "Anytime, anyplace"....as long as you are in the UAE. Please correct this.
Abu Dhabi Commercial Bank
25 March 2024
Hi, can you please send us your registered mobile number along with the screenshot of the problem to appreview@adcb.com so that we can help you. Thank you for using our app.
Fazil Niyaz
The new update is ridiculous. Logged everyone I know out and made the process of logging in extremely complicated. Everyone I know is on the phone to customer service with no response. This is a major outage. All salaries and payments are pending approval and on hold for small businesses like mine. Our employees are extremely disgruntled!
5 people found this review helpful
Abu Dhabi Commercial Bank
29 February 2024
Hi, we are very sorry you feel this way. We'd love to take a look at the issue, kindly share your contact number at appreview@adcb.com and we will be happy to help you further. S.M