ADCB

Abu Dhabi Commercial Bank

About this app

Experience the new and improved mobile banking app from ADCB. Enjoy seamless banking on-the-go with the enhanced features combined with an intuitive and user-friendly visual experience.

More power at your fingertips

- A simplified 'Payments and Transfers' section where you can view your beneficiaries and registered billers all in one screen
- Search Payees and Transaction History by name, amount and much more
- Dual language option in Arabic and English

Plus, you can continue to enjoy these services

- Balance Preview
- Bill Payment
- Funds Transfer
- Locate ADCB ATM and Branches

If you are a new ADCB Mobile App user or if you are using the app on a new device, register with the following steps:

- Download and launch the ADCB Mobile App
- When prompted, enter your ADCB Credit Card/Debit Card Number and PIN; enter the activation key that is sent to your registered mobile number
- Alternatively, you can enter your ADCB Customer ID and activation key which you can obtain through our Personal Internet Banking or the 24/7 Contact Centre

If you are an existing user, you will be prompted to enter your existing ADCB Mobile App password for authentication and biometric re-enrollment (handset dependent).

Ratings and reviews

Utterly unreliable. This app fails at the most basic tasks. Most of the time it won't even open, and when it does, it’s a struggle to transfer money. It constantly freezes and shows errors right when I need it most. ADCB support is just as bad—inefficient and useless when you actually face a technical glitch. For a major bank, this level of performance is unacceptable. If you value your time and need to move your money without a headache, look elsewhere.

The face recognition feature is now mandatory for all transactions. Unfortunately this doesn't work and it takes several attempts just to make a small transfer to a registered and much used payee, or to pay a bill. My other banking apps have fingerprint which is far easier. As OTPs are now considered unsafe, why not just use fingerprint recognition like other banking apps until the technology to make facial recognition more reliable is available?

Very disappointing experience with ADCB. I called your customer service using my registered number, and instead of getting proper assistance, the call dragged on and ended up consuming all my mobile balance — only for the line to be disconnected without any resolution. This is completely unacceptable. On top of that, I am being charged AED 15 per month even though this is my salary account, which should not have such fees. This is very frustrating and feels unfair.

What’s new

Minor improvements and bug fixes