
Paul Stemper Google
Old app wasn't great, but at least it worked. This version tells me two of my three devices are not on the wifi. But all the devices say they are. Removed and tried to re-add an "offline" one. The device again says it is connected, but the app wont let me add it to the app saying the device is NOT on the wifi. Support says they are working on it, but in the meantime I can use the manual controls. Not a very good response from support. If they fix this "new" app, I will revise my rating.
6 people found this review helpful
The Scotts Miracle-Gro Company
July 3, 2024
This issue should be resolved. Some devices were receiving an error while trying to update their firmware. Once the firmware finishes updating, you should be able to add it to the mobile app.

Brittney IS AWESOME
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01/27/25 Update :The issue with it not keeping me signed in has been fixed ,and I have found a work around for the beeping when it needs food . If the water alert could have a pause I would be pretty happy with the app. 06/30/24 One star : This app is worse than the last one. At least the old app kept me signed in and I could temporarily pause the beeping from the unit. Not happy about the switch.
4 people found this review helpful
The Scotts Miracle-Gro Company
July 2, 2024
The sign in issue is resolved in the 2.0.1 version that we just published. And we are actively working on adding additional functionality for this application. Pausing the alert beep is on the list.

Paul Stemper
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The new version of the app is garbage. I have three aerogardens, all the SAME model. One works with the new app, two do not. After going back and forth with support, they NOW tell me that even though one work and my model is listed in the app, it is not supported and won't work, and i am out of luck. They can't explain why one does work though. RESPONSE to developer: No version screen there... EXCEPT IT IS CONNECTED TO WIFI! Already sent a Pic. Didn't help, more email runaround.
3 people found this review helpful
The Scotts Miracle-Gro Company
July 10, 2024
Navigate to More Options | More + | Garden Status | Next | Next. Look at the Version (ex: SW-V1.05/KFW-V0.47). If you see "FW-" instead of "KFW-" or "MFW-" then your Farm is unsupported. "V0.47" at the end means your Farm is on the latest firmware. Please email us at customerservice@aerogrow.com with a picture of this screen so we can help you.