
Dave Seidman
You know the technology is pretty decent, but I when I reinstalled it all of the dozens of images I had captured were gone and I didn't realize it's charging $7.49 per week and there's no way to cancel it within the app, so I would not trust this app, not mention it has access to all your photos. Again it seems like someone's got some good technology, but I will never use this app again
166 people found this review helpful
Thanks for the feedback. Our app asks for permission to access your photos and cannot access them without your consent. The subscription is issued for a week, a month, a year, and you can also buy 1 or 5 results. The subscription is not automatically connected unless you click connect. You can unsubscribe at any time in the settings of your phone.

Mario Matarrita
They charged my card twice and never delivered the results. I requested a refund from the Google Play Store but they declined the refund request. There seems to be no easy to find contact where to request the refund (or the result to the analysis) directly from the app developer. I gave up. They can keep my money, its more of a hassle to try to get a refund.
73 people found this review helpful
Thank you for reaching out. We're sorry to hear about the issue you encountered. Please email us at support@ai-derm.com with more details and screenshots so we can assist you further.

Adriana Mayobre
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app double charged me. finding someone to contact is extremely difficult and no reply after weeks of waiting and sending 2 separate emails. The interface needs to be updated so it's more user friendly including a way to see charges and contact support without having to go to a website. It's unfortunate as there is potential for this app to be great.
12 people found this review helpful
Please note that all our contact information is available on our official website and in the emails sent to your registered address. We typically respond to all inquiries within 3 business days. Regarding the interface, thank you for the feedback. We are constantly working on improvements to make it more user-friendly.