Airtel Xsafe

Airtel

About this app

At Airtel, we make products which are helpful, easy to use & beautiful. The Xsafe app is no exception.

Xsafe app is designed to work with a series of our home security cameras. With this you can easily manage your cameras & smart devices at the touch of a button on your smartphone.

Key features:
• View Ultra High Definition live-stream of cameras anytime & anywhere
• With 2 way talk you can speak via camera & app
• Create custom perimeter zone to get alerts only in your preferred area
• Get instant alert of motion, person & intrusion
• Smart AI for person detection
• Best in class AI powered active defence mode to deter intruders
• Share motion detection videos with your loved ones

Xsafe alarm system:
• Arm your cameras to detect a movement from the app
• Instant alerts of any movement & view recordings anytime & anywhere

With Xsafe, your loved ones are never away from you.

Ratings and reviews

It's been a year I am using this service from Airtel and I am extremely disappointed. Why? Let's see, A. Extremely slow application, doesn't load when you need it most. B. The footages are mostly a minute long or less. Many times I have missed important footages even when I have motion detection enabled. D. Application logs out and removes all cameras for me and my wife frequently. E. Recorded footages are only available till 12 AM of the day, next videos are available after almost 12hrs.

Apparently the developers didn't consider to add the essential features to the app. There is not delete function, there is no way to turn off the camera mic. We were not informed about the absence of these essential features during the demo. Users do not have control over their own data. The customer service denied for a refund. They did not call us back when we asked to connect to a senior person. Airtel being a big brand should consider some user research before designing their services.

App just sucks. Most of the time it just lags. Highly inconsistent. Freeze app issue, Functional issues, Live feed doesn't load, it takes ages even when connected to wifi or 5g. doesn't shows recorded video, getting to play recorded video is impossible. Alert doesn't come. Very slow most of the time. It just refused to work. Pure loot by airtel.

What's new

360 Camera Movement Widget: Users now have a dedicated joystick-like widget to control the 360 camera view, replacing the need to swipe on the screen.
Live Video Optimisation: The live stream now loads faster, significantly reducing the time to start viewing.
Bug Fixes and Stability Improvements: Ongoing bugs have been fixed, and the app will now be more stable.