
Phillip Hagler
Crashes constantly, often fails to save inventory counts, runs slightly faster than the Alta desktop suite, which puts it at a turtles pace instead of a snails pace. Only using it because my corporate job requires. It'd be faster to print sheets, hand count and write, and enter on the desktop, than use the app with all its crashes, resets, and count drops.
Altametrics
March 16, 2026
We’re sorry to hear about your experience with crashes and inventory counts not saving. That’s not the experience we want for our users. Please share your registered email/phone, store number, and employee ID at mobilehelp@altametrics.com so our team can investigate and assist you.

Ashli Montagu
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I love the update, but I'd like to report a few problems: The calculator app forces you to type "0.[number]" when using a decimal. You cannot just type ".[number]"... if you type, for example, ".25" it automatically changes it to "25". Instead you must type "0.25." The other problem I have is a feature that no longer works. When searching for an item, and you click on the section, and no longer takes you to that item just to the beginning of the section and you have to swipe.
1 person found this review helpful
Altametrics
September 8, 2025
Thank you for your feedback! We appreciate you highlighting these issues. The decimal input behavior and the search navigation change you mentioned shouldn’t affect your experience this way. Our team is looking into it, and we’ll work on improving these features in future updates.

Jeanette Yamano
Tech support for issues within the app, lag. Response times are lengthy, if anyone even responds. Can't use one device to do inventory at alternate or multiple locations. They would be 5 star if that was possible... I mean, come on ~ it's 2024. It should be possible, in my opinion.
1 person found this review helpful
Altametrics
November 12, 2024
Apologies for the delayed response. There is an ongoing effort to help in the support response and the team is also looking into multi-location inventory management. To help you further, kindly share your Registered Email/Phone, Store Number, and eID/User ID/Employee ID at "mobilehelp@altametrics.com" and we will try to look into it on priority.