Hankth Spankth
I haven't been able to access my schedule in two weeks. Every time I look at the schedule page, it says to relogin and try again. I've relogged, I've restarted my phone, wiped cache, wiped all data from the app, I've uninstalled and reinstalled. Nothing. This app is a waste of time, if an employer asks you to download it. Find a new job.
16 people found this review helpful
Altametrics
March 20, 2024
Hello Hankth! We're sorry for any inconvenience caused by our app. To assist you, kindly share your registered email/phone, store number, and eID/User ID/Employee ID at mobilehelp@altametrics.com. Our team will provide a solution soon. Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Nathan W
The app doesn't work. For two weeks It wasn't even in the playstore so I was unable to download it from the link I was sent. And then once I finally got the app it doesn't even allow me into my work group. Easily the worst work schedules app I've ever used. Oh and there's no support from the team either since I've sent two reports to them and the first one just got a automated bot response.
9 people found this review helpful
Altametrics
October 25, 2023
Hello Nanthan! we apologize for the inconvenience caused with our app. We kindly request that you email us at mobilehelp@altametrics.com with the following details: Full Name, Email ID, Phone#, Store #, eID/User ID Timecard/Employee ID. Once we have this information, our team will investigate the issue and provide a solution as soon as possible.
Ashley Hall
If i could rate it zero stars i would. Everytime i need to see my schedule i have to uninstall and then reinstall the app. I tried messaging someone about the issue and was told, "It's not messed up on my end i need proof." I told them exactly what was going on where it just acts like is loading but never loads and nothing was done to help fix the issue.
53 people found this review helpful
Altametrics
August 12, 2021
Hi Ashley! We sincerely apologize for the troubles you've had with the app. We will be happy to take a look into this for you. Please contact us at mobilehelp@altametrics.com. We look forward to hearing from you! Thank you.