4.0
2.75K reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image

About this app

Amcrest Cloud is an AI-powered cloud service designed to work exclusively with the Amcrest line of IP cameras, including the latest 4K models.

The service is a premium cloud video monitoring platform designed for the home and small business and includes cloud storage, advanced camera health checks, motion detection alerts and more! The Cloud AI module enables world class people, vehicle, animal and objection detection to power your cloud surveillance.
Updated on
Apr 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance and Device or other IDs
This app may collect these data types
Personal info and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
2.64K reviews
Justin McMillan
August 21, 2024
Would give negative stars if possible. It just. doesn't. work. Set up the cameras in the app and it only returns a black screen when attempting to view. Takes FOREVER to load and I'm on a 10gb fiber connection. Ui is absolutely awful too. Ugly and it doesn't work? Come on, get it together. I hate that the Amcrest hardware is so good, because their software is complete trash in every way and they are terrible at customer service.
4 people found this review helpful
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Amcrest Technologies LLC
August 22, 2024
Sorry to hear of your poor experience. The black screen is usually very easy to diagnose and I'm sure I know what the issue is. Please contact cloudsupport@amcrest.com and reference this review.
A Aron
November 4, 2024
It is a little clumsy, but does what it needs to do. My cameras do lose connection once in a while, would be nice if there was a feature to alert us when that happens. The app records and plays back the video as needed, but it is a very basic app. Update 1/12/23 The app can't keep me signed in. It loses connection after about 30 seconds of being logged in. 10/21/2024 The new version of the app does not allow me to download videos as it did in the past. The app keeps crashing.
3 people found this review helpful
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Amcrest Technologies LLC
October 24, 2024
Hello, There is a feature to alert you when it loses connection. Contact us, we definitely need to look into why it's disconnecting: cloudsupport@amcrest.com Update: Downloads is a known issue we hope to have fixed asap. Contact us and we'll notify you as soon as it is fixed.
A Google user
October 24, 2018
The first couple of weeks this app worked like a charm with my Amcrest camera. Now I open it and it says "No Events" and doesn't go off or save footage when there is motion anymore. It's basically worthless to me now. I've tried troubleshooting and everything. And it just isn't working now. Very disappointed.
15 people found this review helpful
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Amcrest Technologies LLC
November 2, 2018
Please contact support if you haven't already. cloudsupport@amcrest.com

What’s new

- New add camera wizard
- Numerous other bug fixes and performance improvements
- Fixed crash during add camera process