This app is ok - at best. The main issue is receiving credit for your purchases. For the past few months, I have had to take a picture of my receipt and email it to Smoothie King to receive credit. Defeats the purpose of scanning your barcode at the store. If u decide to download this app, remember to save your receipts and take a pic of them. Once the points are credited by SK, it's pretty simple to redeem for $7.00 off.
I downloaded this app after the big update. It has been great. On 3/20 I didn't get my points. On my 3/21 visit the CSR said to save my receipt and contact Customer Service. My 3/21 points didn't show so I contacted Customer Support via email. Luz added 2836 points to my app. Why am I showing to have 1334? I had 5498 when I contacted you. Is math in TX different than math in LA? 5498+2836= 8334.
Why does this a require a data connection to show a simple barcode Certain US carriers don't have simultaneous voice & data, so end my call for a barcode? What if the network connection is weak/bad in that area? App on a wifi only tablet? Before the update this was a non issue
The app requires my phone number to login, doesn't stay logged in, and crashes everytime I try to use LastPass to login. It's a horrible experience! Also, I lost about 30,000 points that I had accumulated towards free smoothies! Not to mention that the app developer didn't use material design. The Alert dialogs look like the belong on a Gingerbread phone.
This app will not work at all on my phone since i updated it a couple months ago. I got to go on there one time, and it said I only had a little over 3000 points. Before the update I had close to 60,000pts. If I could do zero stars I would, they are nation wide chain (or possibly bigger) there is no reason for this problem to still persist. I spend a lot of money at Smoothie King. Needless to say I am not happy with them at all. If anyone can help or knows how to fix this please let me know. I would be very greatful for your help.
It took me over an hour just for the app to accept my email address and password just to log in. Then (as some have already said) I didn't receive my $2 off for downloading the app and signing up. Just made my first purchase, and I don't have my points for doing so. Dial-up internet wasn't this slow back in the day. One of the worst apps I've downloaded in the past 5+ years.
Earning points in the new program hasn’t changed, you’ll still earn 1 point per $0.01 spent. But now, you’ll be given flexibility on how you can use those rewards!
The new program rewards you faster with richer rewards: every 1,000 points = $1 off Smoothies…all the way through 6,000 points = Free Smoothie up to $6 off. Once your points balance reaches 7,000 points your points will automatically convert into a Free Smoothie Healthy Reward, up to $7 off.
Plus Smoothie King Smoothie King brand integrated health drinks membership service mobile app
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