Jacob Watson
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The old smoothie King app was great. This new one has been a terrible experience comparatively. You can't search for specific smoothies, instead you have to look through all of the sections to find what you are looking for. The app is letting me order from stores that aren't even open. And the customer services options are hard to find and very limited. For instance I can't cancel my order even though the store is closed. hoping they bring back some of the old features and I can be reimbursed.
12 people found this review helpful
Suzette Coe - Lockley
Since downloading this new SmoothieKing. I have checked both boxes to receive notifications as my preferences. I am not receiving notifications at all. I noticed that my preferences don't stay checked. This has caused me to miss out on gifted rewards and promotions. I have brought this issue to Smoothie King customer service several times and have not seen any resolution. Please correct this issue. Btw... I had no issues from the prior Smoothie King App. Appreciatively.
1 person found this review helpful
Scott H
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First bug: open the rewards tab, tapping on an offer to open it, but the redeem buttons are below the bottom of the screen. I can drag the pop-up window up to see them, but when I let go they scroll back down and can't be redeemed. | Second bug: go to order, choose a menu category, tap on a smoothie, hit the back button... It goes all the way back to the category selection instead of the smoothie list for your current category.
8 people found this review helpful