The Heartist Journey Program is designed to put people at the heart of everything we do. Heartist is simply ‘The Heart of Human Connection’.
The program content provides knowledge and practical tools to help you better understand what makes people tick - why people do what they do - so that you can create deeper and more authentic emotional human connections. The content delves into why this matters and more importantly what gets is the way of doing this.
By developing better people skills you can create stronger and more meaningful connections with people every day; in both your everyday relationships with colleagues, family and friends and at work with your customers.
The new measure of customer satisfaction is all about authentic emotional connection. Customers increasingly want to connect at an emotional level - tapping into their fundamental motivations and fulfilling their emotional needs.
This program is about giving you the skills to do this. It’s a shift from delivering ‘mechanical service’ to finding an emotional connection with your customer thus allowing you to deliver a more memorable and authentic customer experience every time.
The Program is:
- Putting knowledge into practice
- Focus on real-life/practical/scenario based learning
- Mix of formats/activities (quizzes/challenges/stories/scenarios)
- 4-minute videos deliver content in ‘bite-size’ chunks
- Easy and quick to watch during breaks, on public transport, downtime, etc.
- Illustration/animation works across cultures