
David Waterfall
It's just not as user friendly as it should be. Feels clunky to use, and not as smooth as the older version. Screens seem to be used to take up branding or obvious information, rather than providing details on the job you're trying to do, such as quickly buying a ticket. Overall - just very poor UI, as if been designed by people that don't use buses.
2 people found this review helpful
Arriva UK Bus
September 29, 2022
I'm sorry you are having trouble with the Arriva UK Bus app. We are looking at the known issues and will rectify them as soon as possible. In the meantime, if you would like to contact our customer services team, please visit arrivabus.co.uk/help/contact-us. MT

holahopper
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It would be really nice if you made the application show the QR code of a ticket straight away after running the app. Now you have to press several buttons before you can show the ticket to the driver, sometimes it rains and tehere is no shelter and you cannot do it outside the bus, before the bus comes, sometimes you run to catch the bus, and it's not so easy to run the app when you get into a bus
1 person found this review helpful

Ezra
No idea if it's the most recent update or whatever but live tracking is just completely gone and its ridiculous, so is the early/late thing. For the last week I've been stood at a stop waiting for a bus that's either already been because it was early, is 20 minutes late and 2 come at the same time, or just never shows up at all because the tracking isn't there anymore. The app has had its flaws in the past but was still somewhat useful, now its completely unusable. Would give 0 stars if I could
1 person found this review helpful