
Lois Griffiths
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Love the ability to Auto-unlock the door as I approach the house door. Saves getting phones out of pocket or bag or keys with a conventional lock. If you set the house location well, it opens just as you approach. If you set too close to the door, it will unlock when your car gets on drive and will Auto-lock before you get a chance to get out of the car (about 30 secs). Would be nice to be able to adjust the re-lock delay to suit personal properties.
4 people found this review helpful
Assa Abloy Ltd
September 7, 2025
Thank you for your 4-star update and kind words about auto-unlock! We appreciate your suggestion to adjust the re-lock delay. We'll pass it on to our developers for consideration. Thanks for your feedback, and we're glad you're enjoying the Yale Home app!

Nicole Jenner
WiFi connection doesn't work - can only connect to the lock when within range despite having bought the module to allow remote connection. Auto unlock feature is painful as it doesn't consider that you may need to get out of the car, so locks too quickly. Even when within range of the device, and able to connect to the lock (eg: lock / unlock from phone), there are constant issues with being unable to update user information because it fails to communicate with the device.
Assa Abloy Ltd
July 21, 2026
We're truly sorry for the frustration you've experienced, Nicole. That's not the experience we want for our users. We'd really appreciate the opportunity to look into this further. Could you please email us at yale.support@assaabloy.com with your account details and a few more specifics? We'll be happy to assist you with this.

Mikael
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Update June 2026. Down to one star. Has gone from unreliable to useless. Has unlocked the door by itself several times, battery removed to protect my home. The lock goes to the trashbin soon unless the software improves. Nice features, when they work. This locking solution is overall unreliable and has a multitude of problems. Support has not been able to do provide any constructive responses. Do not leave home without your physical key!
2 people found this review helpful
Assa Abloy Ltd
June 24, 2026
We're very sorry that you are still having issues. An update of the app is being rolled out this week, so make sure to update the app as soon as it is available. If you still have issues after updating the app, please email us providing more details so we can assist - yale.support@assaabloy.com.