Why have the saving rates all been crammed into the bottom quarter of a page, hidden away behind a security login and a couple of menu selections? These should be displayed front of house for all to see at a glance, without even having to log in. I really don't understand Atom. Their rates are competitive, so why hide them!
Fail. App home screen says that I have an old version. Play store says otherwise. App will not open.
Worst app and forced to use it. Nothing comes up after putting in many different codes Atom have sent us and still I can only see my profile. I haven't got a clue to what stage my mortgage is at and the support chat person just told me I have to call them, great, that function is as good as the app. Very disappointed like many and you would have thought they would have improved the app by now. It seems they've focused on getting the app looking fancy rather than having an app that functions.
I managed to open an account after failing 8 times on the face recognition stage hoop you are forced to jump through. Had to reset my phone and tried to reinstall but have repeated failure on the face recognition phase to reset the account. The code and password ( I wrote it down so it's good) are good but using face recognition software that is not up to the task is a big fail. I am not from the planet Zorg and though I don't resemble George Clooney or Brad Pitt, my facial features do look human in a decent light. This facial recognition is a crappy gimmick that is loosing you customers - simple. Read the reviews, search online. I use several banks online (traditional and startup) and all offer a decent balance between security and user friendly login. Just glad that I didn't invest with you only to find myself locked out of my account because of the under developed login method.
Tried to register but each time get to the biometric picture stage, it tells me something went wrong😕... A call to the helpline suggests the issue is due to the tablet having only one camera (which swivels 180 degrees) ... I only bought the tablet (3 hours ago) to save with Atom .. I can't even do that now !! Let's hope there's a simple solution! I await a reply from their techies .. 16/05/17 Update.,. Installed the latest update and now I have zero access.. Not happy !!!!
Awful. Update coincided with new device. Can't get it to work won't recognise me. Poor lad in customer services was great and doing his best been trying for over an hour. Perhaps you are being too clever as it won't recognise my photo on new device or my new haircut. Still not working I've lost the will to live. Update finally fixed. Customer services guy was good but you've gotta do better than this.
Welcome to the latest, freshest update from Atom HQ.
This release adds a few regulatory bits that we, as a bank, need to include. But don’t worry, we also continue to make the app even better, with bug fixes and performance improvements galore.
Kotak Mahindra Bank’s official mobile banking application for Android phones.
BRI Mobile is an application for multiple eBanking services provided by BANK BRI