Great customer service with the instant chat option. All up to scratch with the terms and conditions being clear. I managed to open an account easily enough and logging in is secure and easy.
Poorly designed app that's slow and doesn't feel Androidy at all.
I downloaded this app this morning and have just tried to open it but a page comes up stating that the version I have is out of date and I need to download the latest version however when I go to playstore it states I already have the app installed. If I try to open from playstore it brings up a message stating it is an old version again. It is not possible to open the app and I have no way of contacting Atom.
I see that someone else has raised this issue. I'm using the latest version, so why are the interest rates displayed so badly? The bank is designed to be run from an app, so why isn't it tablet friendly and displayed clearly? To misquote a well used (and very appropriate for this app) phrase, it's design over content. I saw also that a recommendation was to go the web site instead!! That's just plain terrible advice under the circumstances.
*Still* can't exit the app as it paints over the on screen navigation buttons. I'm interested in mortgage products so click the button, but am simply presented with a get in touch button!? Why can't I read about your products in your app? Also (and sadly I wasn't surprised), that get in touch button does nothing. At this point, I reckon you should just give up, starting to feel bad for you xx
Face recognition and different ways of logging in is great. The rest of the app is really badly designed with no additional value. As simple changed I would love to see the gimicky animation removed and perf improved. Sorry guys.
Meet these fresh-out-of-the-box updates from Atom bank. Our boffins have made our app even better with fixes and enhancements refining the journey for you.
We’ve made a number of tweaks, but the key update is we’ve improved the maturity journey. We tested it with our Customer Panel, listened to feedback, tested it again and adjusted our app, before cramming in the enhancements.
Now you can give us feedback in the Portal; it’s an app built around you after all – so tell us what you think.