NYSEG

Avangrid Inc.

About this app

We are pleased to offer you an effortless tool that makes it even easier to manage your account! Our free app provides you convenience at your fingertips. With just a few, simple clicks of a button, you can instantly view and pay your bill, report an outage and submit a meter read – and that’s not all!
Designed for you...
- Pay your bill with just the click of a button!
- With secure, Fingerprint and Face Authentication, you‘ll be able to view your real-time account balance, payment due date and balance details without entering your account number every time!
- Easily report an outage, see your estimated time of restoration and access outage lists and maps to stay informed.
- Submit a meter read at your convenience – there’s even a flashlight to help you read the meter!
On the go...
- Enroll in eBill for online access and convenience and view up to 13 months of bills!
- Sign up for AutoPay so your payments can be made automatically, securely, and on time every month.
- Enroll in Budget Billing so you’ll always know how much your bill will be!
-Sign up for Outage Alerts and stay informed if your power goes out. You will also receive notifications with the latest information about your power outage so you can plan.
-Enroll in Meter Read Reminder Alerts and receive a convenient reminder to read your meter on months we’re scheduled to estimate your energy usage.
- Update your account profile (email address, mailing address and phone number) and manage your personal preferences.

Ratings and reviews

There should be absolutely no reason existing customers who have already use the app to reenter the bank account information. It makes the user question the validity of the app. This is a problem that needs to be fixed. Update: A new issue arose. It says "payment processing." I never initiated a payment. It's been saying this for over a week. Now I have to go in person to make a payment. Fix this issue. Expeditiously.

This app is VERY hard to use. It doesn't size to my phone like "normal" apps. It runs off the edges of my screen (Pixel 9 Pro XL), and you can't zoom or scroll to see it. It was bad on my previous LG V60, but this is worse. I'm lucky if I can select any of the right buttons because I can barely see them. It acts like it's it's not optimized for mobile. And NO, I'm not changing my settings for this one app! Do developers even read these comments? I don't see replies to any of them.

Terrible app. At first it was a convenient way to pay my utility bill, but now it won't even let me log on. It has prompted me to make sure my ID and password are correct everytime I try to log in. It has been correct every time. Their help menu is only for alerting them of a power outage, and when I tried to reach out to them via email through the app I never received a response. Do t waste your time.

What’s new

Minor bug fixes and improvements