NYSEG

Avangrid Inc.

About this app

We are pleased to offer you an effortless tool that makes it even easier to manage your account! Our free app provides you convenience at your fingertips. With just a few, simple clicks of a button, you can instantly view and pay your bill, report an outage and submit a meter read – and that’s not all!
Designed for you...
- Pay your bill with just the click of a button!
- With secure, Fingerprint and Face Authentication, you‘ll be able to view your real-time account balance, payment due date and balance details without entering your account number every time!
- Easily report an outage, see your estimated time of restoration and access outage lists and maps to stay informed.
- Submit a meter read at your convenience – there’s even a flashlight to help you read the meter!
On the go...
- Enroll in eBill for online access and convenience and view up to 13 months of bills!
- Sign up for AutoPay so your payments can be made automatically, securely, and on time every month.
- Enroll in Budget Billing so you’ll always know how much your bill will be!
-Sign up for Outage Alerts and stay informed if your power goes out. You will also receive notifications with the latest information about your power outage so you can plan.
-Enroll in Meter Read Reminder Alerts and receive a convenient reminder to read your meter on months we’re scheduled to estimate your energy usage.
- Update your account profile (email address, mailing address and phone number) and manage your personal preferences.

Ratings and reviews

Terrible app. At first it was a convenient way to pay my utility bill, but now it won't even let me log on. It has prompted me to make sure my ID and password are correct everytime I try to log in. It has been correct every time. Their help menu is only for alerting them of a power outage, and when I tried to reach out to them via email through the app I never received a response. Do t waste your time.

Not a good app. If you manage to get it set up and the only thing you need to do is pay your bill, it'll work most of the time. If you need to do anything else like change your payment method, or look your bill on full detail then the app sucks. It either can't do what you want and send you to the website, or it's seriously so slow that it just sets there. Sometimes goes to a blank white screen and does nothing. To say it's buggy is an understatement.

They sent me a $700 bill during the pandemic with a final notice which is crazy. Usually my bill is around 50-100 tops but $700 for 1 month? Impossible. When I called to try to find out how, why, they basically told me oh well and I had no choice but to pay it or live without electricity.

What's new

Minor bug fixes and improvements.