NYSEG

Avangrid Inc.

About this app

We are pleased to offer you an effortless tool that makes it even easier to manage your account! Our free app provides you convenience at your fingertips. With just a few, simple clicks of a button, you can instantly view and pay your bill, report an outage and submit a meter read – and that’s not all!
Designed for you...
- Pay your bill with just the click of a button!
- With secure, Fingerprint and Face Authentication, you‘ll be able to view your real-time account balance, payment due date and balance details without entering your account number every time!
- Easily report an outage, see your estimated time of restoration and access outage lists and maps to stay informed.
- Submit a meter read at your convenience – there’s even a flashlight to help you read the meter!
On the go...
- Enroll in eBill for online access and convenience and view up to 13 months of bills!
- Sign up for AutoPay so your payments can be made automatically, securely, and on time every month.
- Enroll in Budget Billing so you’ll always know how much your bill will be!
-Sign up for Outage Alerts and stay informed if your power goes out. You will also receive notifications with the latest information about your power outage so you can plan.
-Enroll in Meter Read Reminder Alerts and receive a convenient reminder to read your meter on months we’re scheduled to estimate your energy usage.
- Update your account profile (email address, mailing address and phone number) and manage your personal preferences.

Ratings and reviews

New "improved" app sucks! Log info is now "incorrect". Tried with account number and still they say it's wrong. Can't change any credentials to log in. Tried uninstalling the app, reinstalling, but nope. Now I'm locked out from retrying. Can't reach a person on a weekend. Can't reach a person after 7pm weekdays. Now payment is late. The previous app version was much better.

Cannot log in with correct credentials, and when I try to get assistance to reset my password, they don't send an email (yes I check my spam folder). I have also repeatedly been unable to make payments because the app doesn't show the button to make payments anymore. I believe it's lower on the page but either the app won't scale properly or let me scroll down. You'd think with how much they're making customers pay they could get something so simple correct

Terrible app. At first it was a convenient way to pay my utility bill, but now it won't even let me log on. It has prompted me to make sure my ID and password are correct everytime I try to log in. It has been correct every time. Their help menu is only for alerting them of a power outage, and when I tried to reach out to them via email through the app I never received a response. Do t waste your time.

What’s new

Minor bug fixes and improvements.