When i got my leaf in December it was.fantastic, had been syncing perfectly.... but since the beginning of June and how it hasn't tracked my sleep or my steps properly. I have been in contact with customer support since June 1st and I uploaded the new version and it works worse. They keep telling me to keep trying the new version over and over and over and I'm getting nowhere. They just keep sending me the exact same email telling me they are so sorry and are trying to fix it but nothing is changed.
Wow! Definitely thought this Bellabeat would work great, but it is horrible. Many times I have emailed that it is not syncing and I get an email back to replace the battery even though it was replaced less than 2 months ago. Every day I have the same issue that it won't sync and so then my steps are incorrect. All I'm told to do is look on the help online and turn my bluetooth off and on and that will fix it. Well it doesn't and I wish I didn't buy this Leaf as it has been having so many syncing issues that Bellabeat doesn't seem to know how to fix. And no I am not going to buy a new phone that doesn't having these syncing issues on Android.
I use to love my leaf but since the beginning of June it has not been tracking my steps. I've had it since December and haven't had a problem until now. The app did have an update which I downloaded and it still isn't working. I will be contacting customer service again!
I wish the time limits for sleeping weren't capped at starting at 9 pm. I sometimes go to sleep before that. And I don't sleep or exercise in 10 minute increments so it would be nice if that was more flexible. I honestly just wish I bought a fitbit
Sync issues and just won't track steps correctly. Yes I always update where it is on my body. I work on my feet all day... said 87 steps once. 😕
I love the concept of this app but as several others have mentioned the syncing is a constant issue. I have not been able to track sleep at all and it's a rarity that my steps are synched appropriately... Plan to call Bellabeat support
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