Poor app compared to others also BW chain Australia has more motels leaving than joining making it harder to find motels on trips between capital cities. Got to use another chain now whos app is far better. BW Australia nothing like overseas.
A three star rating is probably generous. It is useful for finding out what hotels are available in the area you are searching. From then on your best on your own. Very disappointing app. For an organisation as large as Best Western. Ron Cook
Not that great. Flips you to the website quite a bit so whats the point of using the app
Junk cannot login to check reward points or reservations. Sent email never got a response. Updated 5-14-17 still cannot login
Unable to log in. Tried both email and rewards, reset password and was still unable to gain access.
The app has always had a lot of bugs such as wanting to populate the wrong address and causing problems when using a billing address different than guest address. The search function also has issues especially when using the map. Recently it tells me that I have attempted to perform a restricted operation and as such I have been blocked from the app and need to call Best Western to gain access. If you keep refreshing you can get through a couple of screens but when you try to pay it says card not valid. I have now continued to use the app a year later and still running into bugs. The most recent is when I go to book a room it will not show any rooms available. However when I go to the full site it shows plenty of rooms for the same hotel and date. Keep this up BW. I have booked many rooms with other chains because of this flaw. As big a business as you are you need to spend the IT dollars and get it right.
To make our app better for you, we bring updates that include preventing the main menu from crashing even when the server is unavailable so the app always opens as well as ensuring each hotel shows the best available rates and removes any duplicate room listings. Every update of our Best Western To-Go app includes improvements for speed and reliability.
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